Refund & Returns Policy

 

At Afzal Enterprises, we are committed to ensuring customer satisfaction by providing high-quality furniture and exceptional service. If you are not completely satisfied with your purchase, our Refunds and Returns Policy outlines the process for returning items and requesting refunds.

Returns Eligibility

We accept returns under the following conditions:

  • The item must be unused, in its original packaging, and in the same condition as received.
  • Returns must be initiated within [X] days of the purchase or delivery date.
  • Proof of purchase, such as an order confirmation or receipt, is required for all returns.
  • Customized or clearance items are not eligible for returns unless they are defective or damaged.

Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service team at [Your Contact Information] to request a return authorization.
  2. Pack the item securely in its original packaging to avoid damage during transit.
  3. Ship the item to the address provided by our support team.
  4. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return.

Refund Policy

If your return is approved, a refund will be processed as follows:

  • Refunds will be issued to the original payment method within [X] business days after approval.
  • Shipping fees and handling charges are non-refundable.
  • In cases of defective or damaged products, a full refund including shipping costs will be provided.
  • If an exchange is requested, we will replace the item with an identical or similar product of equal value.

Non-Returnable Items

Certain items are not eligible for returns, including:

  • Items damaged due to misuse, mishandling, or improper assembly.
  • Products that have been used or altered from their original condition.
  • Items purchased during promotional sales or marked as final sale.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within [X] days of delivery with photos and details of the issue. We will arrange for a replacement or full refund as necessary.

Cancellations

Orders can be canceled within [X] hours of placement for a full refund. Once an order is processed or shipped, cancellation requests may not be accepted.